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Frequently Asked Questions

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How do I cancel my plan?

You can skip as many as 4 weeks by selecting the “Skip Week” option on the specific week intended. This could be found under “My Menu,” and you are able to successfully make that change by the deadline of: 5 days prior to the delivery date at 11:59PM PST.

If you would still like to deactivate your Green Chef account:

  • On Web, log into your account, open the menu in the top right corner and choose “Settings”. Scroll down to the "Account" Section and click on "Deactivate your Plan". Enter reason for cancellation and click on "Deactivate now". Your plan is canceled! Please note, if this is not done 5 days prior to your last delivery then you will get one more box that you have already paid for.
I cancelled my plan, but still was charged. Why?
Your first order is charged and created as soon as the order is placed. However, if you would like to cancel this, please call us at 888-236-7295. One of our expert Customer Care agents will be happy to assist you.
How does Green Chef work?

A Green Chef subscription can work for anyone! Here's how:

  • You create an account and pick your dietary and delivery preferences.

  • We deliver all you need for nourishing dinners in optional weekly deliveries:

    • Fresh, sustainable, premium ingredients — pre-measured and largely prepped, including homemade sauces and marinades.
    • Easy-to-master, healthy, chef-crafted recipes.
  • You cook nourishing, incredible dinners in just about 30 minutes.

    You’re free to change your preferences, skip weeks, or cancel at any time, up to five days before your next scheduled delivery.



If you would like assistance in choosing the meals to best suit your health goals, click here to schedule a complimentary 20-minute nutrition coaching session with a registered dietitian from our nutrition team.

When do I get charged?

You will always be charged 5 days prior to scheduled delivery.

Please keep in mind that completion of the checkout confirms that you are entering into a weekly auto-renewing subscription service with Green Chef. However, you can always modify, pause, or cancel your delivery any time before 11:59 PM PST 5 days prior to your scheduled order.

I’m redeeming a free box. Why do I need to enter a payment method?

While we offer flexible plans with no long term commitment, when signing up for Green Chef, you are enrolling in a weekly, auto-renewing service. You can pause and cancel deliveries at anytime.

Coupons may discount your initial delivery, but your plan will automatically continue and charge your account at full price on a weekly basis, unless you choose to skip or cancel deliveries.

Is there a minimum duration required for a subscription?
No. You can skip weeks, swap recipes, and cancel anytime before your weekly deadline - 5 days prior to delivery at 11:59 pm PST. - only order what and when you want. No commitments.