Skip to main content

Frequently Asked Questions

BILLING

What payment methods are accepted?

At Green Chef we accept all major credit and debit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We also accept PayPal.

At this time we do not accept prepaid cards.

How do I change payment method?
  • You can just click here.Then, update your payment information and select "Save Changes".
  • On Web, just log into your account, open the menu in the top right corner and select "Settings". Navigate to "Account Settings" and select "Edit" under "Payment Method". Then, update your payment information and select "Save Changes".
  • On the app, click on "Settings" at the bottom right of the screen, and then click on "Edit my account". You will be redirected to web. Click on the arrow next to "Plan Settings" on the top right, then click on "Account settings". From then, scroll down to the Payment method section and click on "Edit"
When do I get charged?

You will always be charged 5 days prior to scheduled delivery.

Please keep in mind that completion of the checkout confirms that you are entering into a weekly auto-renewing subscription service with Green Chef. However, you can always modify, pause, or cancel your delivery any time before 11:59 PM PST 5 days prior to your scheduled order.

What do I do if my card was declined for my next order?

If a recurring payment fails, you will receive an email alerting you of the error. To resolve this, simply update the payment method in your account by clicking here.

If you want us to re-process your charge, please contact our Customer Care team and let us know what you’re missing.

I’m redeeming a free box. Why do I need to enter a payment method?

While we offer flexible plans with no long term commitment, when signing up for Green Chef, you are enrolling in a weekly, auto-renewing service. You can pause and cancel deliveries at anytime.

Coupons may discount your initial delivery, but your plan will automatically continue and charge your account at full price on a weekly basis, unless you choose to skip or cancel deliveries.