Frequently Asked Questions
SHIPPING & DELIVERY
Your box will arrive between 8 am and 8 pm local time on your scheduled delivery day.
Boxes are delivered Monday through Saturday. You can choose which weekday you want your boxes delivered, depending on where you live.
If you choose to have your package delivered to a commercial address, your delivery driver will make an effort to deliver the package before 5:00 pm local time.
We do not require a signature for our boxes, so your Green Chef box will be waiting for you when you get home. Our insulated and refrigerated packaging will ensure your ingredients remain fresh until the end of the day it is delivered. Your box will be waiting for you at your front door, mailroom, or wherever you usually receive your packages.
Want to track your package? You'll receive an email with tracking information when your box ships.
Yes. Because the smoothies arrive in a separate box, this can be expected with any order of our Ready To Blend Smoothies! After your Ready To Blend smoothie purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped and another notification for when it’s delivered. Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.
We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.
Still, despite shipping your box for maximum freshness, we recommend that you not keep your box outside for more than 6 to 8 hours after delivery. If your products appear thawed when you open the box, check for temperature:
- If your product is below 40°F, you can enjoy your Ready To Blend smoothie or place it in the freezer to enjoy at a later date
- If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.
Yes, our packaging is fully curbside recyclable including our insulated liners!
As for dry ice, just place it in a well-ventilated area at room temperature, and the remainder of the ice will evaporate away. Please do not leave it in a place accessible to children or pets. Never dispose of dry ice in a trash can, chemical waste container, garbage can, sink, or toilet. Always use protective gloves to protect your skin: prolonged contact can cause an injury similar to a burn.
Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.
Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.
